FAQ


Beanie Size Guide

  • NEWBORN
  • XSMALL - approx. 3 -12 months
  • SMALL - approx. 1- 3 years
  • MEDIUM - approx. 3 years - youth
  • LARGE - approx. youth - teens
  • ADULT 

 

Production and Shipping

Many items are handmade to order. Currently we are shipping in 3-5 business days which does NOT include shipping times. Please contact us if you need your order by a certain date! All items are shipped standard USPS unless Priority USPS is selected at checkout. Your order will ship from Minnesota. 

Once your order ships, a shipping notification that includes your tracking number will be sent to you via email. 

 

Lost/Damaged Package

True North Clothing Co. is not responsible for any errors made by the postal service. If your package has been lost in transit, please contact your local post office to file a claim. 

 

Returned/Unclaimed Mail

If a package is returned because the address provided was incorrect, we will not be responsible for the cost of re-shipping. If a package is unclaimed or refused by the recipient, we will not issue a refund. Once the package returns to True North Clothing Co., we will contact you for the correct address and you will be responsible for shipping and handling charges before we resend the package.